Better Together

Bounced again

Updated on December 22, 2016 in No Category
3 on December 14, 2016

Hi, Tech Support!  Sometimes (last night, for example) I cannot get into the Forum.  Every time I click on it, it bounces me back to the Dashboard.  This happens with both Chrome and Internet Explorer.  Sometimes, I’ve been blocked for days.  Can you give me any insight?  Where should I go for help when I can’t get into the Forum to send you a message, as I am doing now?

 
  • Liked by
Reply
0 on December 14, 2016

Sorry about the trouble. Tech support will respond soon! For future reference, there is a “Help” button next to your user name in the upper right hand corner that has a contact phone number and email address for any issues related to use of this site. Thanks for your patience. 🙂

  • Liked by
Reply
Cancel
1 on December 17, 2016

That happened to me last year, and tech finally issued me a new username, which is a fake email address.  I have been using that to enter the entire site.  They tried multiple times to fix the problem with my normal username and this was the best remedy.  I hope they are able to fix your problem easily and swiftly!

on December 22, 2016

Thank you, Chellenor.  Have a Merry Christmas!

Show more replies
  • Liked by
Reply
Cancel
Loading more replies